FAQ
Q: What makes Jadeite so special?
Jadeite is believed to bring positive energy, calmness, and balance to one’s body and mind. High quality jadeite jewelry are true heirloom pieces. It is very hard in the US to source high quality Jadeite at affordable price point. Big name designers have started to make designs using this special material. We are bringing you top quality all natural Jadeite in precious metal at a fraction of what name brand companies would charge.
Q: What is the grade of jadeite available in your store?
A: All the jadeite we sell are what would be considered "Grade A", which means they are 100% natural. NO filling/polymer impregnation and NO dying/bleaching. Most of the jade/jadeite sold in the US is treated, which significantly lowers its value. Please note that there is no official laboratory grading system for natural jadeite materials like that for diamonds or other precious gemstones.
Q: Can I expect the color of the item to be the same as I see on my screen?
A : This is one of the most challenging parts of selling any item on the internet. There is no standard by which phone screens or computer monitors are calibrated against a color standard. This is one reason why we try to take many pictures at various angles under natural light so that we do not misrepresent the color. That said, there will be color variation of the products that is dependent how your device displays the color.
Q: Do you use "Stock" images?
A: All images are of the actual item being offered for sale. We do not have any "Stock" images nor do we list items that are not in our inventory here in the USA. There are some instances where we might have multiple of one item. In the rare instance the multiple items look identical, we might not show images of all inventory available. Many times we will show multiple items in series of pictures under a listing. This is why we always clarify that the price offered is for one of the items shown.
Q: Who is All Things Jadeite? What is the history?
A: All Things Jadeite is a fast growing US based retailer of Jadeite jewelry, a precious form of Jade. We have been selling for many years through various sales channels such as Etsy. More recently, we have built our own e-commerce site where we can offer more products and better pricing. We are a small family run business proud to offer the very best and highest quality products and shopping experience to our customers!
Q: What is the difference between items listed as "Pendants" vs "Necklaces"?
A: All of the items we offer as pendants do not include any cord or chain with purchase. We might show pictures of these items on chains, but that is just a way for us to showcase the piece. We find most times customers want to choose a chain for the pendants they purchase. Necklaces include a chain or rope, which in many cases can be changed out.
Q: Do you offer customization of your products?
A: Absolutely! Please reach out to us via email or the contact us form. We can easily adjust any corded/rope based products and can size many beaded items in a relatively short matter of time. We also offer completely custom beaded designs and patterns!
In addition, if there is something you are not seeing on our site, please feel free to reach out. We work with many skilled artisans and maybe be able to source, or even design what you are looking for!
Q: How are your items shipped and what is the shipping cost?
A: Please see our shipping page. All our Jadeite pieces ARE SHIPPED FROM THE U.S. All shipments are made via USPS INSURED! Shipping rates are calculated at checkout. If you need an alternative method of shipment, please reach out to us before placing your order.